wiki:Troubleshooting_guidelines

Version 8 (modified by tetsuo55, 7 years ago) (diff)

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These guide is meant to help you fix your problems with MPC-HC and to help us help you so please follow this steps before anything else

RESTORE ALL YOUR SETTINGS TO DEFAULTS

Hardware overclocking -> reset CPU, RAM, Graphics, Chipset to factory defaults

Graphics card driver settings -> reset to factory defaults

Reset MPC-HC settings to defaults:


For the settings stored in the registry you can manually delete "HKEY_CURRENT_USER\Software\Gabest" key or save the following code as "clean-registry.reg" and run it (with admin rights in vista / win7).

Windows Registry Editor Version 5.00

[-HKEY_CURRENT_USER\Software\Gabest]

For the settings stored in the mpc-hc.ini or mpc-hc64.ini (for the 64-bit edition) file created next to the mpc-hc.exe or mpc-hc64.exe (for the 64-bit edition) open the mpc-hc.ini or mpc-hc64.ini file and delete everything inside except

[Settings]

* In both cases MPC-HC will recreate the settings entries on the first run.

System software requirements:

Windows Update
DirectX End-User Runtimes (August 2009)(This updates all DirectX versions 9, 10 and 11, it even required on Windows 7)
Microsoft .NET Framework 3.5 Service Pack 1 (Not required for Windows 7)
Recommended, but not required for MPC-HC itself:
Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package ATL Security Update x86 and x64 (64bit users must install both versions)
Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package ATL Security Update x86 and x64 (64bit users must install both versions)

Graphics card driver

Get the latest driver for your graphics chipset from the manufacturer's website.
ATI
NVIDIA
INTEL

Sound card driver

Get the latest driver for your soundcard from the manufacturer's website. Some examples: realtek creative labs

FOLLOW DXVA REQUIREMENTS

Use the DXVA filters only with DXVA compliant files

Download [ Mediainfo] and check to see if the file falls within these limits:
ATI: X ref frames, X b frames, X bpyramid, x resolution
Intel: X ref frames, X b frames, X bpyramid, x resolution
NVIDIA X ref frames, X b frames, X bpyramid, x resolution

NOTE: Interlaced VC1 is not supported, because ffmpeg does not, follow this link for more information.

When using an external VC1 decoder for VC-1 interlaced material please use EVR CP renderer and Enable Frame Time Correction, but you have to disable this again for all other media.

Check if your graphic card supports bitstream mode and Hardware Deinterlacing

Download DXVAchecker and check the main screen for H264_VLD and VC1_VLD

Use the correct renderer for your windows version

VMR9-Renderless for Windows 2000, Windows XP and Windows Server 2003
EVR-Custom presenter for Windows Vista, Windows Server 2008 and Windows 7

Make sure audio is set up correctly

Audio channels setup

Spdif/HDMI setup

Make sure you are using the internal splitters and filters

Right clicking on the video select Filters and look at the filters listed there

Extra steps for image corruption and AV sync problems

  • uncheck View > Options > Plaback > "auto-load subtitles"
  • Change the resizer found here View > Options > Plaback > Output > "Resizer" to "nearest neighbour"

If you still experience problems after following these rules please complete and submit a bug report here: How to report issues