Opened 9 months ago

#6593 new Planned Feature

Service Desk Analyst

Reported by: tarakram Owned by:
Priority: normal Milestone:
Component: General Version: 1.7.11
Severity: normal Keywords: telecom
Cc: Evaluation:


Service Desk Analysts are IT professionals who provide technical help for users of an organization. Analysts respond to inquiries, and they evaluate and resolve issues relating to IT equipment and applications. They provide technical care for any aspect of the information systems unit, including system hardware, operating systems, applications, and networks. Generally, they should be troubleshooting bent of mind and with proper communication to the stakeholders.

Usually, Service Desk Analysts work closely with an organization's IT department to provide assistance relating to work that may be outside the scope of their expertise. Service Desk Analysts provide support relating to common incidents, and they serve as a single point of contact for any system-related issue.

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