Opened 5 years ago

Closed 3 years ago

#5336 closed Feature Request (fixed)

Improve "Reporting a bug" page

Reported by: clsid2 Owned by:
Priority: normal Milestone:
Component: General Version: 1.7.8
Severity: normal Keywords:
Cc: Evaluation:


I see a lot of dump reports for old versions and reports without any details at all. I think we can improve the quality of the reports by giving the users more detailed instructions on how and when to submit a ticket.

The current instructions on the bug report url are very short.

I suggest adding something like:


1) Download and test the latest nightly build. Your problem might have already been fixed by us.
The .7z archives (which can be opened with WinRAR or 7-Zip) require no installation.

2) Reset the settings.
Options > Miscellaneous > Settings management > Reset

3) Update your sound and graphics drivers.


Include the instructions on how to create a trac account and how to open a ticket.


Information is extremely important, because the developers need to be able to reproduce a report to be able to fix it! bla bla bla

(basically move the info from to the main bug report page, to make sure people actually need it)

1) Include any .dmp files generated by MPC-HC during a crash.
+ location of dump folder

2) A clear description of your problem.
In case of a crash, tell use when it happened. For example while opening a file, when closing the player, when seeking, etc.

3) If you problem only occurs with specific files, then a sample file would be very helpful to us.
You can upload a sample file to a file storage website and put the link in your reports. Good free sites to upload a file to are:
(add other sites)

If the file is very large, then you can cut a piece with this little tool:
A 30MB sample is a good size. Please test if the cut sample still has the same problem as the whole file before you upload it.

(If you downloaded the file from a public torrent, then you also put the link here so we can download it ourselves.)

4) Provide details about your system:

  • Which version of MPC-HC
  • Which version of Windows
  • Which graphics card and which driver
  • Which CPU (in case of performance related issues)

Change History (3)

comment:1 Changed 5 years ago by Underground78 <underground78@…

In cdbdc9:

Replace our custom minidump generation code by Doctor Dump.

Doctor Dump is a more advanced crash reporter with crash report uploading and a server-side application to sort and keep track of them.

See ticket #5336 also fixes #5380.

comment:2 Changed 5 years ago by Underground78

Cc: Underground78 added

It doesn't cover everything you mentioned but it's a first step for easier crash reporting.

comment:3 Changed 3 years ago by clsid2

Cc: Underground78 removed
Resolution: fixed
Status: newclosed
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